Head Teller

Reporting directly to the Branch Lead, you’ll lead by example, processing transactions seamlessly while upholding the integrity of the documents provided and diligently identifying any potential fraudulent activities. With internal liaison involving collaboration with branch staff and the Regional Manager, and external liaison extending to our valued customers and CIT partners, you’ll be at the heart of our operation, driving excellence and delivering exceptional service at every turn. Join us on this journey, where your skills and expertise will make a meaningful impact in shaping the financial experiences of our customers and the success of our branch.

Duties And Responsibilities (include But Are Not Limited To)

Oversee the processing of transactions by Front Line Staff

• Ensures correct and valid documentation is provided by customers to ensure legal compliance.
• Manage financial instruments and oversee active trading.
• Counting and recounting customer’s cash before issuing it to clients.
• Sorts change for outbound transactions.
• Report any suspicious transactions to the AML Reporting Officer.
• Receiving and transferring cash to CIT
• Monitor risk management activities

Training new staff

• Assist the branch manager to coach and train staff for high performance and achievement.
• Induct new employees

World class service

• Uphold the company brand.
• Making sure that clients are happy by issuing to them the correct amounts, and that transactions are processed timeously.
• Promoting and marketing new and existing products and services introduced by the company

Manage own professional and self-development

• Attend monthly KPI discussion with the line manager.
• Attend bi-annual monthly performance meeting with line manager.
• Participate and complete all required compliance training and assignments.

Housekeeping

• Ensure the Branch is cleaned.
• Daily inspection within the premises for security before trade starts.
• Ensuring that visitor’s logbook is signed and take note of IDs.

Key Requirements

• Grade 12 or equivalent
• Higher certificate or Post secondary certificate
• 2 years’ experience in the Financial sector
• Knowledge of foreign currencies
• Knowledge of FICA regulations
• Knowledge of Cash Stops App system

Additional Skills

• Numeracy skills
• Passion for building relationships
• Organisational & Administrative skills
• High level of professionalism
• Ability to gather feedback and provide innovative insights

I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited” Maybe you are just the future Mukurian we need!!

Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.

If you do not receive any response after two weeks, please consider your application unsuccessful.

NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S DIVERSITY AND INCLUSION PLANS