Old Mutual
Job Description
Accountable for assisting clients telephonically or face to face, in accordance with business, process and compliance rules. The CSC role is fully multi-skilled across products and processes and has extensive, relevant experience.
Job Description:
- Educate &encourage clients on use of digital services and platforms.
- Increase number of clients secured in the Greenzone.
- Interaction with clients and other stakeholders i.e. receiving and screening and redirecting telephone calls ,diffusing situations involving irate callers, visitors and ensuring that client needs are accommodated with minimal delay.
- Keeping clients/stakeholders ,colleagues, visitors updated on progress or communication of their issues to the manager.
- Maintain a NPS score of 50% and above for clients that come through the Greenzone.
- Carry out surveys to generate customer feedback.
- Complaints Management.
- Preparing letters and minutes of meetings .
- Dispatch outgoing mail timeously.
- Capturing OMUT application forms.
- Performs general office administration such as follow-ups, client callbacks, policy changes, etc.
- Any other duties as assigned by the superior.
- Minimum of 2 years’ experience in marketing, sales, or customer services
- Knowledge of Group products.
- Strong working experience in a customer service environment
Skills
Client Relationship Management, Communication, Customer Experience (CX), Mail, People Management, Phone Calls, Sales
Education
Bachelor of Commerce Honours (BCom Hons): Business Studies: Marketing Management (Required), Bachelor of Commerce Honours Degree (BCom Hons): Digital Communications and Media/Multimedia (Required)
Closing Date
24 June 2024