Old Mutual
Job Description
Accountable for assisting clients telephonically or face to face, in accordance with business, process and compliance rules. The CSC role is fully multi-skilled across products and processes and has extensive, relevant experience.
- Educate &encourage clients on use of digital services and platforms.
- Cement the single View One stop shop concept through effective cross pollination of skills with other team members .
- Effectively manage the NPS Data mining process. Relief at the Reception Desk and ensure to create lasting impressions with our customers.
- Achieve 75 % NPS for Greenzone Harare .
- Maintain persistency of 90% for Business written within the Greenzone .
- Bring in at least 50 customers(for all business units represented in the Greenzone including OMICO Renewals.
- Participate in cost savings initiatives for the branch by effectively managing resources under own control.
- Strict adherence to all controls,processes,procedures and standing instructions in relation to receiving clients.
- Clients should not be left waiting unattended at the waiting areas.
- Capturing OMUT applications
- Create time for 2*2 weeks secondments to 2 back offices of own choice.
- Train incoming support staff on Data Mining Duties and assist them to be able to operate within the Greenzone requirements.
- Performs general office administration such as follow-ups, client callbacks, policy changes, etc.
- Any other duties as assigned by the superior.
Qualifications
- Minimum of 2 years’ experience in marketing, sales, or customer services
- Knowledge of Group products.
- Strong working experience in a customer service environment
Skills
Client Relationship Management, Customer Experience (CX), Office Administration, People Management
Education
Bachelor of Commerce Honours (BCom Hons): Marketing And Business Management (Required)
Closing Date
24 June 2024