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Consumer Services Assistant 

  • Full Time
  • Gweru
  • Applications have closed

Zimbabwe Energy Regulatory Authority (ZERA)

DUE: 20 DEC 2023

The Zimbabwe Energy Regulatory Authority (ZERA) is a statutory body mandated to ensure the provision of a level playing field for safe, reliable and sustainable energy supply through effective regulation. ZERA seeks the services of a highly competent, professional and results oriented individual who is able to take the organisation to a higher level in the following role:

Reporting to the Consumer Services Manager, the Key Job Functions of this position are:

DUTIES

Conducting stakeholder engagements and advisory campaigns
Conducting consumer education and awareness campaign
Resolving complaints and mediating disputes between licensees and their customers
Developing service delivery innovations
Ensuring that licensees comply with accident liability compensation
Assist in drafting or reviewing regulations/ codes
Writing of obligatory reports
Assist in budget formulation

Key Job Requirements:

The successful candidate for this position should meet the following criteria:
Degree in Engineering, Marketing, Business Studies, or equivalent Four (4) years minimum relevant working experience
Adequate Knowledge of the energy sector Good/Excellent Event management skills
Good Planning and organising skills
Excellent Presentation skills
Good Mediation skills
Excellent written and oral communication skills
Intermediate/Advanced MS Office proficiency
Driver’s license is a must.

TO APPLY

CLICK HERE TO APPLY

Note: Only shortlisted candidates will be responded to.

Female candidates are encouraged to apply.

People with disabilities are encouraged to apply.