Webdev Group
DUE: 05 OCT 2023
Softwarehouse trading as Paynow is a rapidly growing equal-opportunity employer seeking a competitive Support officer to efficiently handle incoming and outgoing customer enquiries across its multiple channels. This position will be based in the Contact Centre, and will report to the Support Supervisor.
DUTIES
Handles each customer efficiently, treats them with respect and provides the ultimate customer experience.
Resolves all customer queries that come through our multiple channels on time as per set key procedures, taking accountability for all issues, and only escalates exceptional cases to the Support Lead.
Provides continuous feedback to customers on all queries logged.
Utilizes customer interfaces to build rapport and cross sell relevant Webdev products and services.
Liaises with Support Lead and calls customers with overdue, suspended or terminated services and offers assistance.
Escalates any system malfunctions that may interfere with normal activity to the Support Lead immediately
Contributes to Webdev growth and new business by providing excellent service, knowledge of products and upselling and ensuring customer satisfaction.
Carries out outbound campaign calls as per instructions from the Support Lead and in line with Campaign script(s).
Develops and manages good, professional working relationships with all stakeholders, including internal staff
Strict adherence to Webdev policies.
REQUIREMENTS
Excellent verbal and written communication skills in English and Shona/ Ndebele
Problem analysis and problem solving
Customer service orientation
Stress tolerant
Resilient
Ability to work shifts
Ability to learn fast and be able to switch gears up at a moment’s notice.
Sufficient experience working in a service delivery role
Experience in the use of Microsoft Windows/Microsoft Office
An understanding of the principles of e-commerce and online payments
Ability to work in a high-pressure environment
Experience in a Contact Centre, IT Help Desk, Support or similar
Degree or HND in Computer Science/Information Systems or similar
TO APPLY
Individuals who are interested and meet the above criteria should;
CLICK HERE to fill in the application form and apply by Wednesday 05 October 2023
No direct e-mails and no canvassing.
Only Application forms will be reviewed and shortlisted candidates will be contacted.