ZODSAT
About the job
The ideal candidate loves talking to people and proactively solving issues. The job entails supporting customers by providing helpful information, answering questions, and responding to complaints. The candidate is the front line of support for clients and customers and helps ensure that customers are satisfied with products, services, and features.
Responsibilities
- Communicating with customers via phone, email and chat
- Providing knowledgeable answers to questions about product, pricing and availability
- Working with internal departments to meet customer’s needs
- Data entry in various platforms
- Manning of Helpdesk and making sure tickets are updated according to set standards.
- Receiving and logging in clients related issues on the CRM and escalates where necessary.
- Communicating with clients on planned maintenance works or any other network disruptions.
- Providing clients with accurate service information.
- Inputting raw data needed for reports compilation mainly through call dispositions and escalated queries.
- Reporting on turnaround time to resolve customer queries.
Qualifications
- At least 1 – 3 years’ of relevant work experience
Skills
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Ability to multi-task, organize, and prioritize work
- Ability to communicate effectively in written and spoken language and strong interpersonal skills.
- Ability to work both independently and as part of a team.
- Good analytical, conflict management and stress management skills.
- Knowledge of administration and clerical processes with multi-tasking capability.