Webdev (Pvt) Ltd
Applications are invited from suitably qualified candidates for the above vacant position. Webdev (Pvt) Ltd is Zimbabwe’s leading web & e-mail hosting, online marketing, e-commerce, online payments and web development company, a multi-award-winning company and also a market leader. Webdev is an employer of equal opportunity and offers a competitive salary and benefits.
DUTIES
- Calls overdue customers before they get suspended and all suspended customers ensuring that we keep customer churn below 2 %
- Performs KYC updates on all contacted clients religiously
- Receives and actions instructions on activations, re-activations , changes to customer package requests / payment terms or similar from internal Webdev customers and external clients (via email, tickets or similar) daily.
- Generates invoices in the billing system daily in line with the above instructions (approximately 20 to 40 per day).
- Produces monthly reports on customer loss and retention statistics.
- Audits the billing system to ensure that there are no ghost clients receiving service for free or paid up clients not receiving services.
- Partners with Sales personnel to ensure completeness and accuracy of orders in WHMCS
- Initiates, develops, and maintains effective working relationships with various cross functional teams across the Business Unit
- Responds to Client enquiries received via email, ‘walk-ins’, phone calls and similar and provides the correct information about products and services.
- Refers the Client enquiries to the relevant Business Unit for additional information when required.
REQUIREMENTS
- Knowledge of billing systems, processes, procedures and IT applications an advantage
- Accuracy & attention to detail
- Integrity and interpersonal skills with interest in assisting clients.
- Client payment processes and follow up
- A Qualification in Accounting, Business Administration or equivalent
- 1 to 2 years experience
Closing Date: 25 August 2023