Old Mutual
Job Description
This role is individually accountable for managing a Technical Processes team in order to maximize productivity.
- Manages sales as per budget and the distribution of Group products for the Branch.
- Manages client services by resolving client queries and complaints, building relationships, liaising and/or networking with relevant stakeholders and managing client experience measurement (CEM) results.
- Manages costs within the Branch.
- Controls and conducts checks of overnight reports, takes relevant action on non-compliance and non-adherence to standard operational procedures.
- Monitors and manages cash by checking teller audit rolls to ensure that they are within authorized limits.
- Manages capacity and workflow of service team.
- Delivers, maintains and enhances service and work standards and work quality.
- Manages staff including employee well-being.
Qualifications and experience:
- A Business related degree.
- At least two years’ experience in Retail Banking Operations in a supervisory role.
Skills
Auditing, Budgeting, Business, Customer Relationship Management (CRM), Operations Processes, Sales, Standard Operating Procedures (SOPs), Team Development, Technical Processes, Work Standards
Education
Bachelor Of Business
Closing Date
09 August 2023