POSB – People’s Own Savings Bank
DUE: 20 JUNE 2023
Applications are invited from suitably qualified and experienced individuals to fill the positions which have arisen in Marketing Department.
DUTIES
- Reporting to the Service Centre Manager, the incumbent will be responsible for providing banking services and customer support using virtual channels to enhance customer experience.
- Opening a new account for customers requiring virtual banking services.
- Identifying and implementing virtual KYC verification methodologies and techniques.
- Processing transaction requests for assigned customers.
- Accepting and processing loans and other service requests.
- Cross-selling products to prospective customers through segmentation and analytics.
- Signing up new customers for assigned products and services.
- Creating and tracking tickets for each customer interaction requiring escalation.
- Tracking customer queries initiated from alternative customer touch points.
- Resolving customer queries timeously in line with virtual branch service level agreement.
- Providing centralized service centre support for international card queries.
REQUIREMENTS
- Degree in Information Technology/ Finance/Banking/ Marketing or related field.
- 1-year experience in a banking environment or customer support role.
- Strong customer focus & professionalism.
- Tech savvy and innovative problem-solving skills.
REMUNERATION
The position offers an attractive remuneration package commensurate with qualifications and experience.
TO APPLY
Interested candidates should email their applications accompanied with a detailed CV, proof of qualifications and experience to:
recruitment@posb.co.zw
NB: Only shortlisted applicants will be contacted.