Old Mutual
Job Description
Real-time responses to customer queries logged through WhatsApp, Facebook, Instagram, Twitter, LinkedIn.
Manages all incoming content, such as comments, messages, mentions logged through the platform walls and answering them or reacting to them in an appropriate manner.
Daily reporting of customer queries logged through the voice, email and SMS.
Identify and highlight trends in any customer queries.
Social media monitoring and trends analysis on online platforms.
Generates reports on trends and query drivers.
Attends to walk in customers professionally.
Skills
Call Center, Client Relationship, Collecting Information, Communication, Critical Thinking, Media Platforms, Negotiation, Social Media
Closing Date
24 May 2023