Old Mutual
Job Description
- Real-time responses to customer queries logged through WhatsApp, Facebook, Instagram, Twitter, LinkedIn.
- Manages all incoming content, such as comments, messages, mentions logged through the platform walls and answering them or reacting to them in an appropriate manner.
- Daily reporting of customer queries logged through the voice, email and SMS.
- Identify and highlight trends in any customer queries.
- Social media monitoring and trends analysis on online platforms.
- Generates reports on trends and query drivers.
- Attends to walk in customers professionally.
Skills
Call Center, Client Relationship, Collecting Information, Communication, Critical Thinking, Media Platforms, Negotiation, Social Media.
Closing Date: 24 May 2023