Resourcing and Deployment Officer

DUE: 16 JULY 2023

Date: 12 Jul 2023

Location: Harare, Sub Saharan Africa, ZW Bulawayo, Sub Saharan Africa, ZW

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.

We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people.

Role Purpose

The purpose of this role is to support the planning, training and deployment of the right mix and profile of Examiners, Venue Supervisors and Venue Staff for Test Day delivery.  Ultimately responsible for supporting the Operations Resource Pool Manager to ensure resource availability, capability, contingency and pipeline to meet demand.

Main accountabilities but not limited to the following:

• Support the execution of short term and long-term Resourcing Strategy (i.e. for staff and partners involved in delivery of exam products and services) devised by Operations and Commercial management.
• Manages internal/external SLA’s (Service Level Agreements), with HR to ensure strong pipeline of skilled and motivated resource pool to support exams delivery.
• Develops and advises on Performance Standards, Engagement Strategy and succession plan to maintain productivity and quality standards.
• Takes end-to-end accountability for researching and obtaining satisfactory and timely resolution of complex/escalated customer (internal or external) operational complaints and issues, coordinating input from other colleagues/departments/managers as required, to do so.
• Ensures the customer is kept informed throughout the process.
• Advises on or directly engage with Venue Staff or Examiners when and issues/ complaints arise to provide solutions
• Adheres to set standards and performance manages Exam security and compliance
• Supports daily/weekly planning/capacity meetings
• Actively seeks to maximise value for money when acquiring resources, goods or services
• Plans and prioritises own work activities, which span across a range of different work streams, responding to changing and at times competing requirements to ensure effective delivery of responsibilities over a weekly/monthly time horizon

Role specific knowledge and experience:

• Experience of effectively supporting the development and delivery of a large resourcing plan to meet capacity requirements
• Must have knowledge/ experience in child protection policies and practices
• Excellent communications skills
• Experience or ability to provide support to large remote teams of non-permanent resource including oversight of performance
• Knowledge of British Council EDI and recruitment policies and standards
• Experience working in a busy operational environment delivering high levels of customer service
• Experience working in an exams environment and knowledge of EMM – Examiner Management Module

Minimum Requirements:

• Experience of working in a busy exam environment

Further Information

Pay Band – BRC-4-F
Contract Type – Two (2) year fixed term contract
Department: Exams
Locations: South Africa and Zimbabwe
Language requirements: Fluency in written and spoken English

Role holder must have existing rights to live and work in the country the role is based.

Closing Date – 16 July 2023 applications will close 23:59 South Africa Time
A connected and trusted UK in a more connected and trusted world.

Equality , Diversity, and Inclusion (EDI) Statement

The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment.  We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability.  All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

The British Council is committed to safeguarding children, young people and adults who we work with.

We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.

Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

If you have any problems with your application please email askhr@britishcouncil.org

Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.