Receptionist

Applications are invited from suitably qualified and experienced persons for the following posts:

MARKETING AND COMMUNICATIONS DEPARTMENT

RECEPTIONIST

QUALIFICATIONS AND EXPERIENCE

• 5 ‘O’ levels including English Language
• National Diploma or Higher National Diploma in Secretarial Studies
• At least 2 years work experience in a similar environment
• Computer Literate in MS Word, MS Excel, Power Point

Experience / Knowledge/ Qualities  

• Experience of using standard computer software e.g. e-mail, MS Office
• Experience of working effectively with customers face to face/ in writing/ using IT/ by telephone.
• Experience of recognising and dealing with queries and problems effectively.
• Knowledge of or an interest in Higher Education.
• Excellent interpersonal and communication skills.
• Ability to work under pressure with minimum supervision.

Purpose of the job:

To act as a first point of contact for the University stakeholders and acting at all times in a welcoming and professional manner.

DUTIES AND RESPONSIBILITIES

• Welcoming and assisting University visitors and ensuring an efficient, equitable service is provided to them in person, by phone or via emails.
• Using knowledge and judgement to refer enquirers to other staff as appropriate or to assist as far as practicable when the relevant staff are not available.
• Have a strong knowledge of the University, campus geography, structures and awareness of events.
• Have a strong knowledge and general awareness of University systems in order to assist and direct students, visitors and staff alike
• Answering all telephone calls that come through the switchboard with conversational etiquette.
• Directing and re-routing all incoming telephone calls to the relevant Officers.
• Typing, filing, faxing and Photocopying.

Skills

• Good standard of spoken and written English.
• Ability to establish an effective rapport with visitors, respond appropriately and communicate information effectively.
• Excellent telephone manners.
• Written and verbal communication skills
• Basic Computer literacy and skills
• Ability to plan and prioritise
• Ability to assimilate a wide range of knowledge.
• Excellent organisational skills, accuracy and attention to detail.
• Ability to follow organisational procedures, external regulations and legislation.

 Attributes

• Punctuality and reliability.
• A pro-active approach with a high degree of commitment
• Customer focused
• Ability to identify issues relevant to the role.
• Display a level of confidentiality
• Confident
• Honesty
• Integrity
• Excellent interpersonal skills; tact, discretion and sensitivity.
• Ability to use initiative and judgement but to recognise boundaries.
• Ability to adapt customer service to recognise the different needs and expectations of diverse groups of customers.

*NB:  Midlands State University is an equal opportunities employer. In the interest  of promoting gender parity, female candidates are encouraged to apply.

TO APPLY

Applicants must submit copies of applications with the following: application letter, certified certificates and curriculum vitae giving full details of names, place and date of birth, experience, present salary, date of availability, contact telephone number(s) and names and email addresses of three referees to:

The Deputy Registrar (Human Resource)
Midlands State University
vacancies@staff.msu.ac.zw

Application documents must be in a single scan pdf format.

This advert will remain active until all the advertised posts have been filled.
Please note that only short-listed candidates will be communicated to.