Front Desk Officer

DUE: 10 JULY 2023

Applications are invited from suitably qualified and experienced candidates to fill the above mentioned position.

DUTIES

• Greet and welcome patients, visitors, and staff with a warm and professional demeanor.
• Provide outstanding customer service by addressing inquiries, resolving complaints, and ensuring a positive experience for all individuals.
• Register patients by collecting accurate demographic and medical aid information.
• Schedule appointments and surgeries, ensuring efficient patient flow.
• Maintain confidentiality of patient records and adhere to regulations.
• Coordinate with medical staff, nurses, and other departments to ensure smooth operations.
• Verify medical aid coverage and obtain necessary authorizations for medical services.
• Collect payments, issue receipts, and perform billing-related tasks accurately.
• Assist in maintaining an organized and tidy front desk area.

REQUIREMENTS

• Previous experience as a Front Desk Officer in a hospital or healthcare setting.
• Proficiency in healthcare management software, such as New Health 263.
• Excellent interpersonal and communication skills, with the ability to interact effectively with patients, staff, and medical professionals.
• Strong organizational and multitasking abilities to handle multiple responsibilities simultaneously.
• Attention to detail and accuracy in managing administrative tasks.
• Ability to work in a fast-paced environment while maintaining a calm and composed demeanor.
• Knowledge of medical terminology and insurance procedures will be an added advantage.
• Flexibility to work shifts, including evenings, weekends, and holidays.

TO APPLY

If you are interested please submit your CV and a cover letter outlining your relevant experience and skills to:

The Administrator
Corporate 24 Healthcare
6 Bath Road
Belgravia
Harare
Or email: recruitment@corp24med.com