Executive Housekeeper

Matetsi Victoria Falls offers an unparalleled experience to its clients, and prides itself on the art of service which is forged on unique principles and ideas. You will be expected to carry out the visions of the company and fulfil the concept of providing a service with a difference that the company prides itself on.

Responsibilities:

• Managing Housekeeping Operations
• Managing the housekeeping department efficiently in accordance with company policies and procedures.
• Deliver and manage quality assurance and training to ensure an elevated service, product and 5 star standards.
• Draft, implement and train required SOP’s and standards if and when required.
• Coordinate all activities, duties and tasks with other departments to ensure that services are provided in an efficient and timely manner.
• Ensure effective liaison between reservations, front of house/camps, housekeeping and maintenance teams
• Ensure guestrooms, public space and employee areas are cleaned according to operating standards.
• Ensure compliance with all housekeeping policies, standards and procedures.
• Initiate and maintain an effective inspection program including rooms, public areas, employee work and locker areas, storage areas, recreation areas, laundry areas, garage and grounds.

Managing Departmental Costs

• Manage departmental budget, procurement processes and stock control.
• Understand the importance of department’s operation on the overall property financial goals and educates staff on details as appropriate.
• Manage areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports.
• Keep the Housekeeping team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
• Manage department controllable expenses and cost per occupied room to achieve or exceed budgeted goals.

Ensuring Exceptional Customer Service

• Respond to and handles guest problems and complaints effectively.
• Incorporate guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
• Empower employees to provide excellent customer service.
• Develop goals and expectations for direct report managers.
• Celebrate successes and publicly recognizes the contributions of team members.
• Review employee satisfaction results to identify and address employee problems or concerns.
• Communicate expectations, recognizes performance, and produces desired business results.

Conducting Human Resources Activities

• Ensure property policies are administered fairly and consistently.
• Ensure disciplinary procedures and documentation are completed according to Standard and Local Operating
• Establish goals and objectives for all areas of responsibility.
• Direct staff to strive for continuous improvement in all areas of responsibility.
• Interview and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.
• Manage employee progressive discipline procedures for areas of responsibility.
• Review staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Establish and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

Qualifications

• Hospitality related diploma
• Qualified trainer