Dandemutande
DUE: 13 SEP 2023
Applications are invited to fill the above position which has arisen within the organisation. The successful candidate(s) will be responsible for the following:
Responsibilities
- Proactive monitoring availability of Dandemutande’s network infrastructure which consists of network links, servers, routers ,switches, base stations, POPs and data centre environment.
Respond and resolve incoming telephonic, email walk-in and any other sources of customer queries and inquiries timeously. - Perform troubleshooting to system failures/ network issues and identify bottlenecks and resolve to ensure long term efficiency and optimal operation of the network
- Install, troubleshoot, and maintain software/equipment/networks at customer premises and/or remotely.
- First line support for Base station, POPs and IP Transit link outages.
- Chase third parties for RFO’s.
- Attend to and ensure that all departmental ticket centres are attended to timeously as per agreed framework.
- Respond and resolve MS alerts indicating customer product or service outages.
- Coordinate with Service Delivery team through system updates and job cards input to provide services on time to customers.
- Liaise and collaborate with other team members for efficient delivery of services.
Qualifications and Skills
- Degree/Diploma in Telecommunications/Information Technology/Computer Science and/or any relevant qualifications.
- At least 1 year experience in an ISP industry.
- Clean Class 4 drivers’ license.
- Good analytical skills.
- Good communication and interpersonal skills.
TO APPLY
Click here to apply
To apply for this job please visit dandemutande-jobs-portal.powerappsportals.com.