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Network Operations Center Engineer (Harare Branch)

  • Full Time
  • Harare

Dandemutande

DUE: 13 SEP 2023

Applications are invited to fill the above position which has arisen within the organisation. The successful candidate(s) will be responsible for the following:

Responsibilities

  • Proactive monitoring availability of Dandemutande’s network infrastructure which consists of network links, servers, routers ,switches, base stations, POPs and data centre environment.
    Respond and resolve incoming telephonic, email walk-in and any other sources of customer queries and inquiries timeously.
  • Perform troubleshooting to system failures/ network issues and identify bottlenecks and resolve to ensure long term efficiency and optimal operation of the network
  • Install, troubleshoot, and maintain software/equipment/networks at customer premises and/or remotely.
  • First line support for Base station, POPs and IP Transit link outages.
  • Chase third parties for RFO’s.
  • Attend to and ensure that all departmental ticket centres are attended to timeously as per agreed framework.
  • Respond and resolve MS alerts indicating customer product or service outages.
  • Coordinate with Service Delivery team through system updates and job cards input to provide services on time to customers.
  • Liaise and collaborate with other team members for efficient delivery of services.

Qualifications and Skills

  • Degree/Diploma in Telecommunications/Information Technology/Computer Science and/or any relevant qualifications.
  • At least 1 year experience in an ISP industry.
  • Clean Class 4 drivers’ license.
  • Good analytical skills.
  • Good communication and interpersonal skills.

TO APPLY

Click here to apply

To apply for this job please visit dandemutande-jobs-portal.powerappsportals.com.