Claims Assessor

Applications are invited from suitably qualified individuals to fill the above-named position that has arisen at the Claims Department. FBC Insurance.

Duties and Responsibilities

Principal Accountabilities
• Verifying prices for repairs or replacements and recommending repairs once an agreement has been reached (Actual Loss)
Ensuring timely claim management of new loss assignments, reassignment, and proper reserve setting.
• Identifying issues that need to be resolved, what methods to use, including a focus on risk transfer and resolutions which create the best outcome.
• Building and maintaining professional relationships with claims personnel, underwriting personnel. policyholders, agents, and other loss adjusters in order to ensure assessments are done effectively by all parties.
• Conducting field inspections, reading maps and aerial imagery, measuring fields and storage bins in risk surveying.
• Carrying out investigation assignments and record compilation in order to accurately determine potential indemnities.
• Liaising with authorities, body shops. third party claimants, adjusters and vendors in the claim’s investigation process.
• Confirming damages and/or loss as reported by verifying through police & other relevant sources to ascertain costs.
• Complying with claim handling procedures and best practices.
• Recommending post loss measures to mitigate further losses.

Qualifications and Experience

Education And Experience

• Degree in Risk Management and Insurance
• Diploma in Insurance
• Two years’ experience in the insurance industry
• Panel beating knowledge and pricing structures.
• Understanding of risk management principles, risk, and insurance program structures.
• Familiarity with overall claims processes and legal terminology.

Competence And Skills

• Strong technical background
• Excellent communication skills both written and oral
• Excellent organizational skills
• Superior customer service

Interpersonal skills

How to Apply

Interested candidates are to send their applications and CVs via e-mail to human.resources@fbc.co.zw by no later than 12 June, 2024 clearly marked:
Claims Assessor: Claims Department, Harare, FBC Insurance