Harare International School
DUE: 30 OCT 2023
To provide technical support to school-related events, the staff, teachers, and students of Harare International School (HIS) and the HIS technical devices. This is to ensure that there is access to, and use of, the required technical devices, software and equipment.
DUTIES
- Manages the HIS IT help desk system, and is the first point of contact and initial responder to all incoming tickets
- Logs all requests that have not come via the helpdesk system (eg. in person help requests at the IT Support Office) to the HIS helpdesk system
- Configures and prepares all HIS owned student, teacher, staff and administrative laptops, tablets and desktops for use and connection to the network; including labelling of devices
- Installs, updates and manages the software on users’ computer equipment
- Guides the HIS community, where necessary, regarding the correct care and protection of HIS technology equipment
- Performs repairs, within current abilities, on computer hardware equipment, laptops, desktops and devices
- Where needed, logs and sends devices to external companies for specialist repair
- Inputs and updates all ICT equipment movements, allocations, condition and stock inventory; and ensures that all assets are correctly labelled
- Monitors consumable stock levels and initiates ordering process for new stock to ensure adequate stock on hand
- Develops, reviews and implements a maintenance and upgrade schedule for all HIS technical equipment
- Works in conjunction with the HIS Network Specialist to upgrade and manage the printer software on the server
- Manages the school printing to each network printer using printer software
- Communicates, where necessary, with external printer suppliers for maintenance, repairs, toner supplies and other technical issues with regards to the HIS network printers
- Configures, installs, supports and maintains the projectors and Apple TV equipment on campus
- Prepares online academic testing environments (as needed), provides technical support for online academic testing, and advises on the equipment to create testing environments
- Alerts the ICT System Administrator and/or ICT Director of any network downtime and/or problems reported by users
- Provides advice and support for data security, backup and recovery procedures / protocols
REQUIREMENTS
- IT Diploma recognised in Zimbabwe is essential
- Degree in Computer Technology or similar is an advantage
- ICT hardware management, repairs and maintenance
- Understanding of IT help desk administration
TO APPLY
Candidates are invited to visit the school’s website to learn more about Harare International School. Applications that include an HIS Application Form available on the website, CV, covering letter, and the details of 3 referees, should be sent to recruitment@his.ac.zw referencing the position being applied for in the subject line Deadline for applications is 30 October 2023