Operations Support Specialist

The role is responsible for day-to-day operational support including administration, troubleshooting, configuration, installation, deployment, maintenance, upgrades on On-premises and Cloud Infrastructure.

• Managing data centre operations and ensuring adherence to server room security protocols.
• Managing daily, weekly, monthly, annual T24 Operations processes – e.g., close of business / batch runs, back-ups, etc.
• Analyse, diagnose, and resolve system errors, malfunctions, misconfigurations, and job stoppages to maintain services, enhance capabilities, and prevent system outage.
• Seek assistance from technical staff to resolve production issues and escalate system problems as appropriate.
• Maintain turnover logs, problem logs, access logs, and user problem report logs.
• Troubleshoot and resolve end-user issues and assist with end-user questions or programming inquiries.
• Assist in development and drafting of standard operating procedures, operating instruction documents and data analysis methodologies for use by other personnel.
• Extensive practical knowledge of data input and output procedures, job control processes and system backup protocols.
• Ability to effectively prioritise and execute tasks in a high-pressure environment.
• Managing user access policies and procedures
• Managing release of software and configuration changes in Production
• Responsible for risk management related to IT operations and service management

Minimum Qualifications / Experience (Required For The Job)

• 3+ years of hands-on infrastructure and operations support (on premises and Cloud), and administration or experience with managing middleware application technologies is required.
• 2+ years of experience in any system management tools technologies.
• Experience working with defining, configuring, and building continuous deployment.
• Experience Troubleshooting, working with Source Code, Smoke Testing.

Skills

Information Technology Operations, Operations Support, Quality Evaluation, Risk Management, Services Management, Standard Operating Procedure (SOP), Systems Management, Troubleshooting

Bachelor of Information Technology (BIT)

09 August 2023