BancABC Zimbabwe
DUE: 04 AUG 2023
To support business systems and processes, perform systems monitoring and maintenance and provide first line support for customer queries and requests sent through the Service Desk and other platforms.
DUTIES
• Function as the go-to person for the end users on support on the Business Systems
• Provide IT system support to staff, including (but not limited to) fielding general IT-related questions and requests
• Analyse and define specifications for the enhancements in performance of the existing Business Systems
• Generate custom reports as required by the Business
• Provide support within assigned sub-section in Technology Services department.
• Function as a resource for questions, concerns, and/or issues regarding IT system performance. Proposing value adding recommendations for the improvement.
• Report on system availability status on monitoring platforms
• Perform daily system health checks and provide support or escalate in the event of issues.
• When required, liaise with 3rd parties to resolve issues.
• Ensure monitoring system sending appropriate and actionable alerts and notifications.
• Escalate system performance issues to relevant IT or Business support teams.
• Provide first line support for customer queries and requests through Service-Desk.
• Function as go-to person for providing technical assistance and support related to all issues logged within Service-Desk.
• Responsible for answering queries and addressing system and
user issues in a timely and professional manner.
• Escalate to appropriate Tech support unit for query/issue resolution.
• Walk customer through problem-solving process.
• Follow up with customers to ensure issue has been resolved.
• Help in developing end user training material and provide regular information regarding system and business changes (with focus on Service-Desk) through line manager.
• Assist HC with technical training of End-users in use of IT Systems when required.
• Walk End-users through any challenges they may have navigating the Service-Desk and any other IT systems.
Qualifications and Work Experience
• 2 years of IT experience or working in an IT Department.
• Honors Degree in Computer Science, Information Systems,
Skills and Competencies
• Strong communication skills
• Emotional intelligence
• Critical thinking and business acumen
• Professional
• Interpersonal skills
• Takes Initiative
Job Related Knowledge
• Knowledge of SQLite, MySQL or similar database management system
TO APPLY
Interested applicants who meet the job requirements should e-mail their CVs to Careerszim@bancabc.co.zw with the Heading: “Payments Switch Analyst”.
APPOINTMENTS WILL BE MADE IN COMPLIANCE WITH BancABC’s RECRUITMENT POLICY.
Closing date: 04 August 2023 @ 1630hrs.