Stanley and Livingstone Boutique Hotel
DUE: 01 JULY 2023
Stanley and Livingstone Boutique Hotel is looking for a dynamic and highly motivated individual to join the team as a Hotel Anchor.
KEY FOCUS AREAS
• Ensure that the reception functions related to all guest touch points are performed according to standards, including guest interaction, hosting duties and administrative tasks.
• Ensure that the Reception and Guest Relations team obtains all required reservation information prior to arrival and follows up on arrival details on the day.
• Oversee the meeting and greeting of guests, and the guest arrival experience including all amenities, welcome and check in.
• Oversee the guest departure experience, including payment of the account and obtaining keys where applicable, check out, lunch packs, and farewell.
• Ensure that guests are being offered information regarding all services, accommodation, and facilities.
• Ensure that periodic room checks and checks of the guest areas are conducted, ensuring that housekeeping standards are maintained. Ensure that Maintenance issues are tracked and communicated with the Maintenance department to ensure a swift follow up.
• Ensure that administrative functions are performed accurately and according to standards, including completing and updating the day sheet, ensuring that pending transactions and outstanding balances in PANstrat are cleared on the day, correct billing and invoicing, Reception reports, etc.
• Ensure effective communication within the company and property as well as with third parties (such as staff at the park gates, tour operators and travel agents, transfer companies, etc.).
• Ensure an effective liaison with the guests, guides and management on guest activities and interests.
• Ensure that information on multi-property guests is sent timeously.
• Ensure all guest information available is collected and communicated prior to arrival.
• Collect guest information while speaking to guests; inform the Head of Department/Management to record and act on guest preferences.
• To maintain and ensure the good will of the MORE brand at property level.
• To be a key ambassador or MORE and its brands including hosting Site Inspections, communicating with the market, and hosting journalists.
• To ensure the developed set of MORE and property standards are upheld and maintained.
• To assist in the event that one of the HOD positions is vacant and to fill positions on a rotational basis during leave cycle.
• To keep the property innovative in its guest experience and up to date with both competitor offerings and current trends in the hospitality industry.
• To be readily available to deal with all guest queries and complaints.
• Responding to complaints to be dealt with in a pleasant, constructive manner always, using the feedback as a learning experience and platform for constructive discussion.
REQUIREMENTS – QUALIFICATIONS AND SKILLS
• A bachelor’s degree in Tourism and Hospitality management or any equivalent professional qualification.
• Approximately 2-4 years of relevant experience in a similar post.
• Sound knowledge of MS Office Suite and PANstrat.
• Excellent time management and self-discipline, interpersonal and problem-solving skills.
• Must work accurately under pressure.
• People skills- tolerance, patience, and care.
• Able to exercise good judgement with difficult guests.
INTERVIEW PERIOD – OPEN
EFFECTIVE DATE – 1 JULY 2023
TO APPLY
For Internal applications, please submit your CV & the completed Internal Job Application Form via email to HR at:
AujanZimHumanResources@stanleyandlivingstone.co.zw
For External applications, please submit your Academic and professional certificates photocopies together with your CV and Covering Letter via email to HR at: AujanZimHumanResources@stanleyandlivingstone.co.zw