Veritran
Company Description
Zimbabwe Shared Services is a leading financial technology service provide offering an end-to-end managed shared services platform. We have bridged the gap between legacy and digital banking by offering a fully inclusive digital transformation process service designed with financial inclusion.
Our Vision
To modernize traditional African banking and provide world class, affordable transactional capacity to Sub-Saharan population by unlocking capability through proven agile technology and consultancy services for financial institutions.
Our Mission
To enable banks to provide their customers with innovative, agile and robust technology platforms. To assist in bridging the gap between legacy banking and the new Digital Africa. To understand the fundamental importance of the marriage between “technology” and “education and awareness”.
Values
Our People are our most important assets
Can-do attitude
Robust solutions
Local presence
Understand customer requirements
Partnership and long-term relationship with customers
Job Description
1.1 Coordination
• Ensuring that all processes are thoroughly documented, consistently audited, and regularly improved.
• Updating of support policies.
• Creating & maintaining of the support knowledge base.
• Maintaining an up-to-date processes manual.
• Sending customer notifications between 8am-4pm.
• Drafting of incident reports.
• Sanitisation of documents in iTop.
• Coordinating and scheduling of internal & external customer meetings.
• Attend meetings; record, transcribe and distribute meeting minutes.
• Maintain up-to-date employee leave schedule.
• Prepare, update, and compile routine documents, records, and reports.
• Compose written communication and proofread documents for grammar,
spelling, punctuation, and basic formatting.
• Monitoring of ZSS systems
• Handle other administrative tasks out side operations
1.2 Customer Management
• Maintain and update customer contact register.
• Communicating with clients professionally via phone calls, skype and emails.
• Ensure all critical issues are raised with the manager.
• Coordinate customer reports with Team lead
Qualifications
Degree or diploma in Administration or equivalent
Additional Information
A minimum of 2+ years working experience at a similar level, with 1 years in the banking field.
Experience in a high-tech environment
Proficient in Excel, Powerpoint and Word
Good written and verbal English communication skills
Excellent research abilities and a willingness to grow.
A positive attitude and a growth mindset.
Good analytical skills
ICT background an advantage
TO APPLY
Click here to apply