Old Mutual
DUE: 16 JUNE 2023
Job Description
The learner will be trained in various aspects of IT Operations which include but not limited to: –
- Providing and maintaining a Service Desk facility for business areas.
- Providing logging functionality for issues or requests within the business.
- Forwarding logged requests to appropriate resources for resolution.
- Providing updates and communication facilities for all logged requests.
- Providing Service Desk facility for business areas supported to identify issues and requests for resolution.
- Analysing logged requests and allocating to correct resource for resolution.
- Providing first-line support where applicable.
- Updating and maintaining current status of logged requests.
- Maintaining communication to business areas on all downtime issues.
- Maintaining and communicating all system availability and change control requests.
- Ensuring management information is available at appropriate time.
Education
Bachelor of Computer Science (BCoSc), Bachelor of Information Technology (BIT)
TO APPLY
Click here to apply