Implementation and Support Engineer

DUE: 29 JUNE 2023

Fintech-Group is looking to hire a vibrant person to join the Zimbabwe office in the role of Implementation and Support Engineer.

Implementation Responsibilities

• Responsible for executing of all activities pertaining to the successful installation and implementation of the project.
• Ensuring constant communication with the client in regards to project timeline, milestones and meeting project objectives.
• Installing, configuring, testing and maintaining operating systems, application software and system management tools
• Moderate System Changes based on identified bugs within scripts
• Documenting system errors and bugs, communicating and articulating to development team.
• Documenting change requests on delivered functions of the system, communicating and articulating the same to the development team
• Identifying, documenting, communicating and articulating project delivery risks to project team
• Working with clients to update test scripts as well as facilitating and guiding clients in generating, documenting and communicating test cases
• Facilitate User Acceptance Testing, System Walk Through & Training.
• Provide consultancy in respect of product implementations
• Installing, configuring, testing and maintaining operating systems, application software and system management tools
• Documentation, including preparation of training outlines, customer specific databases and report packages, based on customer specifications and established standards.
• Analyze centrally developed Customer Specific database, reports, documentation, and related applications with Senior Implementation Specialist as required to ensure that all Customer requirements are met prior to system installation.
• Address Customer issues list and obtain final client sign-offs to validate their satisfaction with the new system.
• Ensure efficient and prompt resolution of incidents and requests.
• Produce reports to identify failures and short-comings.

Support Responsibilities

• Determine second line support calls assigned and identify the root cause of incidents and problems.
• Provide support to clients in defining additional requirements and optimizing their implementation
• Review and understand client processes and procedures, map these to product functionality and identify possible system enhancements
• Provide client post-implementation support/consultancy as required
• Ensuring the highest levels of systems and infrastructure available.
• Provide live support coverage at Customer sites on and after the system live date as budgeted and required by the Customer to ensure a smooth transition to their new system and minimize post-installation support requirements.
• Proactively and committedly ensure the highest levels of systems and infrastructure availability
• Monitor and test application performance for potential risks; identify possible solutions, and work with other technical teams to implement those fixes.
• Maintain system security, backup, and redundancy strategies
• Liaise with vendors and other IT personnel for system problem resolution
• Provide recommendations to key stakeholders regarding system configuration while being responsible for the enhancements of the systems already deployed.

REQUIREMENTS
Educational Level and experience required for the position:
Bachelor’sDegree in IT/Software Engineering preferred or equivalent
At least 2years professional experience of project managing software implementations is required especially around IT Security/IT Support /DB Administration/ System Administration
Microsoft, ITIL Certifications, Oracle and IBM certification
Similar experience as a Financial Services developer or Project

Implementation role

• Good knowledge in Financial and Banking systems
• Experience in Project Management
• Knowledge in SQL, Oracle Databases and other databases
• Important to possess skills in HTML, DHTML, the .Net Framework, Java, VB.Net, C#, PHP, ASP, C++
• Sound knowledge of Information technology and related support architectures, programming and database analysis
• Experience with managing sophisticated enterprise integrations between business applications.
• Excellent interpersonal skills
• Ability to solve problems creatively and effectively
• Strong Presales skills to enable the consultant deliver eye catching presentations to clients
• Willingness to travel

Summary of specific or special skills required for the position

• Microsoft Server platforms, familiarity with Microsoft Office applications, people skills and good communication skills, mature and focused.

TO APPLY

Send your application to jobs@fintech-group.com by 29th June, 2023.