Job summary
We are looking for an enthusiastic Care Support Worker to join our friendly team in the Outpatients Department. You will need to be flexible and enjoy working as part of a multi-disciplinary team involving a larger number of specialities. Previous similar health care experience would be desirable though not essential as we have a full induction programme, with opportunities for further study to complete the care certificate.
Main duties of the job
You must be able to demonstrate good communication and IT skills, be committed to delivering a high quality of care and be able to work as part of a team. You must be well organised and able to work under your own initiative.
You will need to have the flexibility to work a variable shift between 0800- 1830 pattern including Saturdays to provide a 6 day service across Frimley Health Outpatients which includes Frimley Park Hospital, Aldershot Centre for Health, and Fleet Community Hospital as required.
To work as a member of the nursing team, under the direction of the RN’s and NiC of the department, supporting the Senior team, to provide the highest quality of integrated nursing care and patient pathways within the department, supported by FH strategy, Values, policies and procedures.
Ensure all patients receive safe, appropriate, competent treatment and care in accordance with local and national protocols and standards.
To ensure effective, professional communication with colleagues, the MDT and the senior team at all times.
To behave professionally demonstrating excellent customer service and FH Values at all times.
To be a visible, professional and clinical role model for others.
To support and supervise all learners, students, temporary new and junior staff within the departments. Feeding back to them and the senior team (Sisters, PDN) appropriately.
About us
Frimley Health NHS Foundation Trust provides NHS hospital services for around 900,000 people across Berkshire, Hampshire, Surrey and south Buckinghamshire.
As well as delivering excellent general hospital services to local people, we provide specialist heart attack, vascular, stroke, spinal, cystic fibrosis and plastic surgery services across a much wider area.
We have three main hospitals – Frimley Park in Frimley near Camberley, Heatherwood in Ascot and Wexham Park near Slough.
Our three core values, and the behaviors that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future.
We are also proud to host the Defence Medical Group South East at Frimley Park with military surgical, medical, and nursing personnel working alongside the hospital’s NHS staff providing care to patients in all specialties.
Job description
Job responsibilities
To display a visible clinical presence, supporting the OPD team to achieve a high standard of evidence based care, procedures and treatment specific to the clinical need, working within the FH competency framework appropriate to role and scope of practice, including the use of medical devices.
To demonstrate a sound knowledge of the principles of infection control, including monthly hand hygiene audits adhering to the highest standards when performing aseptic technique and complying with FH Infection Control Policies at all times.
To ensure compliance with all FH and OPD policies and guidelines, e.g. (but not limited to) consent, chaperoning, WHO checklist, COSHH, Information Governance.
To work closely with the senior and multi-disciplinary team ensuring excellent and effective communication is maintained.
To participate in the provision of information and Public Health advice to patients and their carers regarding disease, treatments and services appropriate to their needs.
To ensure patient records are maintained accurately in line with local and national standards, digital strategy, Information Governance and General Data Protection Regulations.
To respond effectively to patient and service requirements, escalating any issues to the Nurse-in-Charge in a timely and appropriate manner, reporting these through the RL system.
Carry out all administrative and other duties that are required, working effectively to provide safe, evidence-based and cost-effective care.
To be aware of FH complaint and incidents procedure, ensuring incidents are reported and escalated in a timely manner utilising the RL system appropriately and working with the senior team to ensure learning occurs.
To attend Outpatient departmental meetings and contribute to educational half-days, keeping up to date with the wider nursing agenda and initiatives.
To engage and assist with implementation of new initiatives and models of working, using reflection and clinical supervision as part of your professional development.
Contribute to achieving individual, team, department and organisational objectives and quality targets, to maintain an excellent patient experience and service delivery.
To undertake learning to ensure you are up to date with mandatory training and appraisals.
Person Specification
Essential & Desirable
Essential
- Maths and English to GCSE Grade 4/C or above or equivalent
- Care Certificate
- Experience within a healthcare setting
- Ability to communicate professionally with all levels of personnel within the organisation
- Understand the need for and able to maintain confidentiality of patient information, records and GDPR at all times.
- Effective IT skills: MS office, windows, outlook/NHS e-mail, experience with using clinical patient information systems.
Desirable
- Experience within Outpatients
- Care Support Worker Apprenticeship Level 2 and or 3
- Existing working knowledge of clinical hospital patient information systems (e.g Patient centre/ ICE/ EDMS, EPIC etc)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.
Closing Date: 04 May 2023
