Fintech-Group
The Implementation and Support Engineer is responsible for implementing the software at different client locations and latter provide off-site and on-site support for the same
Responsibilities
- Responsible for executing of all activities pertaining to the successful installation and implementation of the project.
- Ensuring constant communication with the client in regards to project timeline, milestones and meeting project objectives.
- Installing, configuring, testing and maintaining operating systems, application software and system management tools
- Moderate System Changes based on identified bugs within scripts Documenting system errors and bugs, communicating and articulating to development team.
- Documenting change requests on delivered functions of the system, communicating and articulating the same to the development team Identifying, documenting, communicating and articulating project delivery risks to project team
- Working with clients to update test scripts as well as facilitating and guiding clients in generating, documenting and communicating test cases
- Provide consultancy in respect of product implementations
- Installing, configuring, testing and maintaining operating systems, application software and system management tools
- Documentation, including preparation of training outlines, customer specific databases and report packages, based on customer specifications and established standards.
- Analyze centrally developed customer specific database, reports, documentation, and related applications with Senior Implementation Specialist as required to ensure that all customer requirements are met prior to system installation.
- Address customer issues list and obtain final client sign-offs to validate their satisfaction with the new system.
- Ensure efficient and prompt resolution of incidents and requests.
- Produce reports to identify failures and short-comings.
- Implementation Roles & Responsibilities Determine second line support calls assigned and identify the root cause of incidents and problems.
- Provide support to clients in defining additional requirements and optimizing their implementation Review and understand client processes and procedures, map these to product functionality and identify possible system enhancements
- Provide client post-implementation support/consultancy as required
- Ensuring the highest levels of systems and infrastructure available.
- Provide live support coverage at customer sites on and after the system live date as budgeted and required by the customer to ensure a smooth transition to their new system and minimize post-installation support requirements.
- Proactively and committedly ensure the highest levels of systems and infrastructure availability Monitor and test application performance for potential risks; identify possible solutions, and work with other technical teams to implement those fixes.
- Maintain system security, backup, and redundancy strategies Liaise with vendors and other IT personnel for system problem resolution
- Provide recommendations to key stakeholders regarding system configuration while being responsible for the enhancements of the systems already deployed
Qualifications
- Bachelor’s Degree in IT/Software Engineering preferred or equivalent
- At least 3 years professional experience of software implementations is required especially around IT Security/IT Support /DB Administration/ System Administration Microsoft, ITIL Certifications, Oracle and IBM certification
- Similar experience as a Financial Services developer or Project Implementation role
- Good knowledge in Financial and Banking systems
- Experience in Project Management
- Knowledge in SQL, Oracle Databases and other databases
- Important to possess skills in HTML, DHTML, the .Net Framework, Java, VB.Net, C#, PHP, ASP, C++
- Sound knowledge of Information technology and related support architectures, programming and database analysis
- Experience with managing sophisticated enterprise integrations between business applications. Willingness to travel