Econet Zimbabwe
Apply Before : March 16, 2023
Job Purpose
To perform network surveillance and conduct initial service restoration procedures before escalating to 2nd level support.
Key Responsibilities
- Performs shift handover/takeover procedures and routines.
- Monitors all real-time faults reported by network nodes through network management systems.
- Creates and dispatches Tickets to various functions in the business.
- Track handling SLA compliance of faults and tickets dispatched to handlers.
- Receives cleared Tickets and follows up resolved Tickets for closure.
- Escalates/assigns unresolved faults to 2nd Level Support functions.
- Performs initial diagnosis and restoration of network elements through remote maintenance using the Known Error Database information.
- Provides regular network updates and broadcasts to relevant stakeholders.
- Provide key reports (e.g., DCTA reports, Critical incidents, Availability reports) to stakeholders.Submits inputs for weekly, monthly, annual and ad-hoc reports.
Required skills
6 O Levels Including Mathematics, Science and English1 to 2 years’ experience in a similar or related environment
Diploma (two years) in Electronic Engineering, Telecommunications or equivalent